Roles & Responsibilities

Job Responsibilities:

• Handles emails, phone calls and provide remote assistance on IT helpdesk's first level support
• Basic experience with IT troubleshooting
• Problems diagnostics via remote support tools
• Response to requests via ticketing system via Jira

Job Requirements:

• Minimum a Degree / Diploma in relevant Information Technology Fields required
• At least 2 years relevant experience
• Demonstrated knowledge of using Active Directory (Azure, Microsoft) and Microsoft 365
• Ability to work independently and multi-task effectively
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to details

Tell employers what skills you have

Troubleshooting
Azure
Hardware
Ability To Work Independently
Ticketing
Asset Tracking
Active Directory
Information Technology
JIRA
Service Desk
Attention to Details
Windows
Mobile Devices
Customer Service
Technical Support